Shipping policy
Thank you for shopping with Vallowick! This page explains how we process and ship your order.
Order Processing Time
All orders are processed and shipped within 2–3 business days of the order being placed and payment being confirmed. Orders are not processed or shipped on weekends or public holidays.
Once your order has shipped, you will receive a confirmation email with tracking information (where available).
Free Shipping
We offer free standard shipping worldwide on every order — no matter which country you're shipping to, and no minimum order amount required.
Delivery generally takes between 7–15 business days, depending on your location, customs processing, and carrier conditions.
Order Tracking
Once your order ships, you'll receive an email with a tracking number and a link to track your package. Please allow 24–48 hours for tracking information to update after you receive this email.
International Orders
Please note that international orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer and are not included in the item price or shipping cost. Delivery times for international orders may also be extended due to customs processing.
Delayed, Lost, or Missing Packages
If your order hasn't arrived within the estimated delivery window, please:
- Check the tracking link provided in your shipping confirmation email.
- Allow an additional 2–3 business days, as carrier delays can occur.
- Contact us at support@vallowick.com with your order number if your package still hasn't arrived, and we'll help track it down.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at support@vallowick.com — we'll do our best to update it before the order ships, but we can't guarantee changes once an order has entered processing.
Questions?
If you have any questions about your shipment or this policy, reach out to us at support@vallowick.com and we'll be happy to help.